Tata Consultancy Services (TCS), a leading provider of IT services, consulting, and business solutions, has reinforced its relationship with Primark, an international fashion retailer operating in 17 countries across Europe and the United States. Over the next five years, TCS will upgrade Primark’s technology operations to support the retailer’s ambitious plans for global expansion.
Since 2016, TCS has been integral to Primark, driving business-critical integration programmes and enhancing core platforms, alongside boosting cybersecurity to increase the reliability of processes and systems. The expanded collaboration will see TCS refine Primark’s technology infrastructure to enhance its resilience and efficiency. This strategic initiative is intended to reduce the retailer’s time-to-market, aligning with its growth objectives and facilitating a shift towards a more agile, product-based operational model through intelligent automation and DevOps technologies.
Andrew Brothers, Chief Information Officer at Primark, stated, “To support our ambitious growth plans, we’re expanding our partnership with TCS to build a robust, resilient, and reliable IT operating environment to become a more efficient, technology-led global organisation with the agility to quickly adapt to changing demands and requirements in a fast-paced industry. Working with TCS will provide us with the ongoing operational stability and accountability needed to support our business to scale. This will allow us to respond to market trends and customer preferences in a timely manner, ensuring that we continue to deliver quality products at the best value for our customers.”
Primark’s updated operational model will align closely with business functions, driven by their priorities, providing a comprehensive, real-time view of its technology, business systems, and processes to boost performance and support the organisation’s rapid growth plans.
Shekar Krishnan, Vice President & Head of Retail – UK and Europe, TCS, said, “The fashion industry is continually modernising its entire value chain—from conceptualisation, to design, to production and retailing – with initiatives led by innovation to achieve environmental, social, and governance goals. We’re thrilled to support Primark’s mission to offer affordable fashion for everyone and its global vision for growth.”
TCS has been a fixture in the UK market for nearly 50 years, working with 200 prominent businesses in the region. With deep industry expertise and a workforce of 23,000 in the UK and Ireland, TCS holds a leadership position in software and IT services in the UK market and is recognized as the top IT service provider for customer satisfaction in an independent survey of CIOs from the largest IT spending organisations in the UK.
