Specialist Network Operations (SNO), an IT managed service provider (MSP) with bases in London, Owestry and Dallas, has recently been awarded Select MSP status by Cisco. This designation marks a significant step in SNO’s commitment to enhancing its service offerings for small to medium-sized businesses (SMBs).

In conjunction with this achievement, SNO has unveiled its new SME remote solution, SNO Smart Remote. This service is designed to lighten the IT management load by providing comprehensive visibility into networks, applications, and the user experience, irrespective of location. This capability allows IT teams to respond swiftly and effectively based on real-time insights, thereby saving precious time.

SNO Smart Remote enables SMEs to securely link employees across various office and remote environments, streamlining IT operations and improving performance.

Julie Talbot, Partner Director at SNO, commented on the achievement: “Achieving Select MSP status with Cisco marks the first milestone in our journey toward becoming a Gold MSP Partner by the end of 2025. We view our partnership with Cisco’s MSP programme as a key component of our SMB service offerings, enhancing and aligning perfectly with our broader managed service portfolio. With a presence in both the UK and US, it’s crucial for us to collaborate with organisations that can support our goals and growth on a global scale. Cisco’s programme plays a vital role in helping us achieve that vision.”

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