North East firm CCS achieves high status in Vodafone’s new partner programme

Sunderland telecoms and IT company CCS has been selected as one of the first companies to achieve the highest status in Vodafone’s new partner programme.

CCS works with household names across the UK, and is the only company in the North East region to have been awarded the new Total Communications partner status, under the new Vodafone Partner Programme which went live this month.

Established in 1986, CCS supplied and installed the first mobile phone for business in the North East and currently provides a variety of B2B telecommunications and IT technology, including mobile phones, IT products and services, desktop support and telephony platforms.

To achieve Total Communications status, a provider must have invested over 1,000 hours of Vodafone capability training across its business and demonstrate customer service excellence against a set of stringent criteria.

Chris Lee, managing director of CCS, said: “To be the first provider in the North East to achieve this status is a great achievement and is recognition for the hard work of our staff. To achieve this we have had to undertake a large amount of training. It shows our continued commitment to being at the forefront of the industry.

“Being awarded Vodafone Total Communic ations Status gives us the capacity to support, offer advice and recommend the right Vodafone products and services to our customers. More than anything it recognises
our ability to deliver unified communications solutions and deliver great customer service.”

Nick Birtwistle, head of partners and alliances at Vodafone UK, added: “We’re delighted to welcome CCS, as a Partner with Total Communications
Status, to the new Vodafone Partner Programme. Its team has shown great commitment and vision to leading a new era in communications and
connectivity. Digital infrastructure and communications technologies are
changing the way organisations work and new capabilities are needed to
support customers in the decade ahead.”