Lakeside unveils AI-powered SysTrack Intelligence Package that goes well beyond chatbots

Lakeside Software has announced the SysTrack Intelligence Package, a proprietary AI engine that identifies IT issues and recognises the precursors to predicted issues before they occur. Designed to reduce an influx of tickets to the helpdesk, the AI-powered SIP package combats expensive, disruptive IT challenges, with users benefiting from fewer disruptive events, meaning less productivity lost, thanks to proactive and predictive IT capabilities.   

Dudley Metropolitan Borough Council is a Lakeside customer, using its SysTrack system to manage the growth of its Citrix server farm to deliver essential local services including utilities, education, healthcare, housing and libraries, alongside transportation infrastructure, to 38 square miles of the borough, housing a population of over 300,000.

Lakeside collects more telemetry and endpoint performance data than any other firm and its new SysTrack Intelligence Package helps users overcome traditional obstacles in AI-driven support by working on the industry’s largest dataset – collected from 10,000 points every 15 seconds, and 1200+ sensors assessing every endpoint, compared to competitors, such as one offering approximately 800 data points every 10 minutes. This helps users gain visibility across their entire IT estate, including virtual desktops and applications, faster, saving users money by combating disruptive IT challenges before they occur, via proactive IT fixes. and anomaly detection even for complex, nuanced issues.

Dave Keil, Lakeside CEO, said: “At Lakeside Software, we understand the critical role that AI plays in transforming IT and addressing the complex challenges faced by organisations today. Our customers are looking to cut through the AI buzz and see real returns. Our SysTrack Intelligence Package does just that with purpose-built AI to proactively identify and prevent IT issues from spreading, ultimately saving valuable time, resources, and money for our customers.” 

Key features include: 

• Predict the future before it happens: Lakeside collects 10,000 data points every 15 seconds and now applies advanced AI algorithms to this data to identify what is normal or irregular for any system. With AI-enabled anomaly detection, customers can identify the root cause of problems before the full impact is realized.    
• Ask a real question, get a real answer: Instead of traditional manual troubleshooting, Lakeside allows anyone on an IT team to search real-time and historic endpoint data with a simple question and get easy-to-understand results. Plus, for the most critical issues, organizations can address war-room situations with natural language queries that quickly and easily pull real-time, actionable insights from their endpoints.   
• Fix the right things faster: Organizations can now access generative AI and SysTrack data together with a virtual assistant that’s by the help desk’s side all day. It identifies challenges and provides guidance on how to overcome those challenges, to the specific needs of an environment. 

For more information about the SysTrack Intelligence Package, visit AIThatSpeaksIT.com.