Field Service Management Mistakes You Need to Avoid

According to a Service Max survey, 75 per cent of people typically call out a field service technician because the product has broken, not for maintenance purposes. What this means for field service professionals is that when a customer calls, they’re likely needing a rapid fix. That’s why the first-time fix rate is the holy grail of field service providers. As head of managed service provider IT Specialists (ITS), I’veRead More →

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