Specialised industrial service provider ERIKS has launched an app that enables its customers to digitally replenish their stores via products picked, dispatched and delivered in 24 hours to most of the UK via ERIKS’ Fulfilment Centre of Excellence in Oldbury, West Midlands.
The new app ensures customers experience fast, efficient and reliable next day delivery with full digital traceability, as Mick Holland, ERIKS chief product officer, explains: “The App removes the challenge of distance and allows customers to interact seamlessly with our IT system in a way that adds genuine value and a great deal of process efficiency. It’s important to note that this is a replenishment process – it’s not vendor managed inventory, it’s not an inventory management algorithm and it’s not stock control – it is however what most people need.”
For applications at point of use or open industrial stores the App is specifically to help ERIKS’ customers replenish their stocks. It’s a simple tool that allows them to create their own QR/bar codes, scan QR/bar codes, select the right quantities of product they wish to order and to complete an order in the ERIKS web shop. The QR codes generated can be affixed on a customer’s racking, boxes or wherever their machine is, and their process is then fully integrated into the ERIKS web shop.
The App also allows people to search for products, to set up a favourites list and to build a shopping cart – much as most people do when they use Amazon or other web shops. As with those, it’s simple to check out and a full order history is available to view.
The ERIKS App is simple but powerful and once downloaded customers have all their product and order information in their pockets. Using the App means less chance of making mistakes when ordering with no more writing down or copying item numbers or quantities. It all provides faster and easier ordering.
“The launch of the Digital Replenishment App is the start of a journey and our first venture in providing our customers with a fully digital experience – it’s a big focus for us. The user interface means that customers will control all aspects of their digital experience with ERIKS. The objective is to make us easy to work with as we become almost invisible to the buyer,” Mick Holland concludes.
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