Birmingham City Council transforms IT processes with ServiceNow

Birmingham City Council has chosen to use ServiceNow’s cloud services and support systems to overhaul its digital platform.

The move means employees can take advantage of automation and offer better customer service when things don’t go to plan.

ServiceNow implemented an automation platform that has reduced data processing and maintenance demands by up to 60 per cent.

Its purpose is to reduce the number of manual processes, such as using spreadsheets and emails to carry out processes including logging service and supplier contracts, management of calendars and asset inventories. Automation has also been rolled out to the financial IT reporting workflows.