US company selects Butcher Row, Shrewsbury as its first-ever UK office location

TCN, a US cloud-based call centre platform, has opened its first ever UK head office – in the West Midlands in Shrewsbury.

The UK TCN team based at the office in Shrewsbury will continue providing TCN’s platform for enterprises, contact centres, BPOs and collection agencies.

Spencer Taylor, regional head of sales and operations for UK and Eire, said: “The position of this office suits TCN well. It is centrally located in the West Midlands, just a few minutes’ walk from the train station, which has good rail links to Birmingham, the north, and the south, offering excellent opportunities for us to meet with and support our growing roster of UK clients.

“TCN has had a data centre in London for many years, and with the addition of our Romanian head office offering UK clients extended hours of service, the support for the UK and EU has been significantly strengthened over the last 12 months.

“We are thrilled to have secured an office in such a historical building. Even though TCN is a modern company, founded in 1999, built in the cloud with a presence in the UK for the past decade, it’s only in the past 12 months that the UK team has grown significantly.”

The Shrewsbury site will also function as a location for meetings with senior US company officials, including Kerry Sherman, vice president of EMEA sales and business development and co-founder, and Darrin Bird, executive vice president and chief operating officer, when they are visiting from the USA.

Kerry Sherman commented: “I love Butcher Row and I usually stay in the equally historic Prince Rupert Hotel when working in the UK. The new TCN UK office is literally a stone’s throw away and we love the history of the area where so many of our colleagues are based.

“It’s great to think that the UK office is situated in what was the historic trade centre of Shrewsbury. Hopefully, all that history will serve us well as we grow and continue to serve our UK clients with our multi-award-winning product and customer service.

“In the US, TCN has built a strong name and brand for itself as a top call centre technology provider. We aim to establish this same brand and provide the same award-winning service in the UK.”